CINERGY ELITE

How do I join Cinergy Elite loyalty program?

Simply click here to sign up online or sign up in store with one of our team members.

How do I complete my registration?

If you signed up with one of our team members and gave only your phone number and email address, you will need to complete your registration online. Please click here and enter your email address. You will receive an email that will instruct you how to create your temporary password. Once created, you can sign into your loyalty account and fill out all the required information.

How do I reset my password?

If you forgot your password, click here to reset it.

How do I update my contact information?

To update your profile, please log in to your account and click your name in the top right corner. Edit your profile as needed and select save.

Do I get a membership card?

All Elite Members will receive a virtual card number tied to their mobile phone number. There's no need to worry about keeping up with a physical card.

How do I earn loyalty points?

Earning reward points is simple. Earn 1 point for every $1 you spend on food & beverage and attractions, 2 points for every movie ticket purchased, and 20 points for every 1 hour of bowling*. Once you've reached 300 points, we will send you a $5 Elite Reward to spend any way you want!

How do I check my loyalty point balance and see my rewards and offers?

Log in here to sign into your loyalty account and see available rewards and offers.

How do I use my rewards?

Once you've reached 300 points, you will receive a $5 Elite Reward to use in our centers. It will automatically be added to your loyalty account and tied to your phone number.

Will I see my points immediately?

With the exception of movie points, guests will be able to see points earned immediately after the transaction. Movie points will be displayed 24 hours after the movie showtime has passed.

Is there a maximum of points per day?

Guests can receive up to 200 points daily.

Do points or Elite Rewards expire?

No worries here—your points will never expire. Elite Rewards expire after 90 days. If guests have earned more than one reward in a 90-time period, they can use more than 1 reward at a time.

How do I redeem my rewards and offers?

All Elite Rewards and special offers will automatically be loaded onto your account. You can elect to use them during your transactions.

I'm an Elite Member, but I forgot to give my phone number during the transaction. Can I still earn points for my purchase?

If you forgot to give your number during a transaction, original receipts may be presented for credit during the next visit or by contacting us here. Receipts and/or ticket stubs are required for any manual adjustments. Manual adjustments will not be made for purchases beyond 30 days from the original date of purchase. Cinergy Entertainment reserves the right to refuse manual adjustments in the event of suspected abuse of fraud of the program. Note: your Elite Membership account must be active and available at time of purchase. Members will not be credited retroactively for purchases made without an active membership account.

What if I have another question not listed here about loyalty?

Please contact us here.

How do I redeem loyalty tickets?

Loyalty tickets can be redeemed in-store only. Some studio restrictions apply, not valid during the first 2 weeks of release. Contact us for more information.