Cell Phones

Cinergy does not allow the use of cell phones during cinema presentations. These are a distraction to other guests and interrupt the movie.

Rated R Policy

No one under the age of 17 will be admitted to a Rated-R feature unless accompanied by a parent or legal guardian. Valid ID required as proof of age. After 6pm, children ages 6 and under are not permitted to attend R-rated features, even if accompanied by an adult.

Curfew for minors on Friday and Saturday Evenings

Weekend Attendance Policy-
All locations except for Amarillo – Friday and Saturday after 9:00 PM, children who are 16 years of age and under will not be admitted unless accompanied by their parents. Families and accompanied children are always welcome. Amarillo location attendance policy is the following, after 8pm no unaccompanied minors under the age of 16 will be permitted without a movie ticket purchase. Once the movie concludes all guests 16 and under without an adult will not be permitted inside the facility. Families and accompanied children are always welcome.

Cinema Tickets are Valid Same Day Only

If you are unable to make a show time, please call your location immediately. Tickets that have passed the day of presentation are no longer valid at Cinergy.

Refund Policy

Tickets may be exchanged or refunded at the Theatre or online up to one hour prior to the scheduled showtime, credit card must be present. You may also request an refund online here. There are no refunds after the printed show time.

Ticket purchases are only valid for the location, date and start time of the film that is printed on the confirmation page or printed tickets. Online service charges are non-refundable.