Find your showtime by choosing your location and selecting the movie and time you wish to see. After you click on the specific showtime, you can choose a reserved seat and select the ticket types for the time. Select the number of tickets you need, continue by pressing buy tickets.
You can redeem your tickets by taking your confirmation number or credit card to the kiosk, cashier, or usher podium and your location.
Tickets may be exchanged or refunded at the Theatre or online up to one hour prior to the scheduled showtime, credit card must be present. You may also request a refund online here. There are no refunds after the printed show time. Ticket purchases are only valid for the location, date and start time of the film that is printed on the confirmation page or printed tickets. Online service charges are non-refundable
A child is considered age 3-11 years old.
A senior citizen is considered to be 55 years old and up.
Currently, you can reserve Escape Rooms online! Axe Throwing reservations are coming soon. The rest of our attractions can be purchased in store.
In order to provide the convenience of purchasing advance tickets and reserving seats online, Cinergy adds a nominal fee per ticket. To avoid fees, guests are invited to visit one of our Cinergy locations to purchase their tickets and reserve a seat of their choice at a kiosk or concessions stand. Online service charges are non-refundable.
At Cinergy Amarillo, Tulsa, Charlotte, and Wheeling, you can order food to your table right from your phone! Simply scan the QR code on your table, add your favorite food and drinks to your cart, and check out right from your phone! Please don't leave your table unattended once your food has been ordered.
Cinergy Charlotte, Wheeling, and Tulsa offer online ordering in the theater! Take your seat before the movie, scan the QR code on your table, and place your order. Sit back, relax, your food is on the way.
Cinergy Wheeling now offers Grab N' Go Concessions, get your popcorn, candy, and fountain drinks before your movie. Hungry for more? Order kitchen and bar items right from your seat in the auditorium! Popcorn, candy, and fountain drinks only available at Grab N' Go Concessions.
You can call your Cinergy location, or email info@cinergy.com. The home office is open M-F from 9 am to 5 pm.
Community VIP Tickets are discounted movie tickets available to active and retired military, first responders, and teachers. Valid ID is required.
All Cinergy locations offer closed caption devices and assisted listening devices. Please see a team member in-store before your show for assistance.
Simply click here to sign up online or sign up in store with one of our team members.
If you signed up with one of our team members and gave only your phone number and email address, you will need to complete your registration online. Please click here and enter your email address. You will receive an email that will instruct you how to create your temporary password. Once created, you can sign into your loyalty account and fill out all the required information.
If you forgot your password, click here to reset it.
To update your profile, please log in to your account and click your name in the top right corner. Edit your profile as needed and select save.
All Elite Members will receive a virtual card number tied to their mobile phone number. There's no need to worry about keeping up with a physical card.
Earning reward points is simple. Earn 1 point for every $1 you spend on food & beverage and attractions, 2 points for every movie ticket purchased, and 20 points for every 1 hour of bowling*. Once you've reached 300 points, we will send you a $5 Elite Reward to spend any way you want!
Log in here to sign into your loyalty account and see available rewards and offers.
Once you've reached 300 points, you will receive a $5 Elite Reward to use in our centers. It will automatically be added to your loyalty account and tied to your phone number.
With the exception of movie points, guests will be able to see points earned immediately after the transaction. Movie points will be displayed 24 hours after the movie showtime has passed.
Guests can receive up to 200 points daily.
No worries here—your points will never expire. Elite Rewards expire after 90 days. If guests have earned more than one reward in a 90-time period, they can use more than 1 reward at a time.
All Elite Rewards and special offers will automatically be loaded onto your account. You can elect to use them during your transactions.
If you forgot to give your number during a transaction, original receipts may be presented for credit during the next visit or by contacting us here. Receipts and/or ticket stubs are required for any manual adjustments. Manual adjustments will not be made for purchases beyond 30 days from the original date of purchase. Cinergy Entertainment reserves the right to refuse manual adjustments in the event of suspected abuse of fraud of the program. Note: your Elite Membership account must be active and available at time of purchase. Members will not be credited retroactively for purchases made without an active membership account.
Please contact us here.
Loyalty tickets can be redeemed in-store only. Some studio restrictions apply, not valid during the first 2 weeks of release. Contact us for more information.
Elite Plus is the paid monthly membership tier of Cinergy Elite Loyalty Rewards. In addition to the benefits available for Elite members, Elite Plus members unlock other exclusive benefits including earning more Elite points, free monthly movie tickets, 10% off all concessions, food, and non-alcoholic beverages, no online ticketing fees, and more! 1 monthly membership is 31 days.
Price varies by membership tier and location.
Midland, Odessa, Amarillo, and Tulsa
Copperas Cove
Charlotte, Wheeling, Marble Falls, Granbury
All Cinergy Cinemas accept Elite Plus benefits.
Elite is the free tier of the Cinergy Loyalty Rewards program. Earning reward points is simple. Earn 1 point for every $1 you spend on concession purchases and attractions, 2 points for every movie ticket purchased, and 20 points for every 1 hour of bowling. Once you’ve reached 300 points, we will send you a $5 Elite Reward to spend any way you want.
Elite Plus is the paid monthly membership tier of the Cinergy Loyalty Rewards program. In addition to the benefits available for Elite members, Elite Plus members get movie tickets per month that roll over if unused for up to 90 days and can be shared with friends or family, 10% off food & beverage (excluding alcohol) every visit, and waived online fees. Some membership levels also include game cards, attraction passes, bowling, and more! Visit www.cinergy.com/elite-plus or the Cinergy mobile app for details
If you choose to join Cinergy Loyalty Rewards as an Elite Plus member, you will first be prompted to create a free Elite account, you can then enroll in Elite Plus. You will receive all benefits of an Elite member and Elite Plus member.
Stay as long or as little as you'd like! You can cancel your membership at any time. Please note, when you cancel your membership, you will lose all your member benefits at the end of your membership, rewards will retain the same expiration dates. Consider pausing your membership instead, you can pause for one month at a time. Membership fees are not refundable. Rewards on a paused member account will retain the original expiration date.
Absolutely! You can pause your account for 1 month at a time without losing any of your accumulated benefits! You will not earn additional benefits while your account is paused, but all existing benefits will still be valid and retain their original expiration date. During the paused period, you will not have access to other Elite Plus benefits such as waived online ticketing fees, and food and beverage discounts. At the end of the month your account will be automatically resumed, or you can choose to pause again.
Elite Plus members will be sent 1-2 free tickets per month that will rollover monthly if unused for up to 90 days. Elite Plus tickets are valid for any showtime, any format*. Additional tickets are available to Elite Plus members at a discounted price, prices vary by location.
*For a limited time only. Not valid for concert movies or special events.
To redeem your Game Card or Attraction pass, visit your Elite profile at Cinergy.com/profile or on the Cinergy mobile app to claim your Game Card or Attraction pass. Once claimed, the QR code will be visible from your Elite profile, or the email associated with your account until the expiration date. Redeem the Game Card or Attraction pass in-store by scanning this QR code at a Fun-Card terminal.
*Attraction pass valid for laser tag, Sky Walker, Hologate, Omni Arena, 7D Dark Ride, and VR Battle Arena
*Not valid for Bowling or Escape Rooms
Attractions vary by location.
To redeem your free hour of bowling or axe throwing, please visit a team member at the attractions counter and provide your mobile phone number. Wait times may apply, based on availability.
Nope! There is no waiting on a physical card to arrive in the mail. All the benefits are accessible via the Cinergy website, or mobile app. You can also redeem benefits in-store by providing your mobile phone number.
There is not a Cinergy Elite Plus app, you can see all your benefits and account details from our website, cinergy.com , or the Cinergy mobile app.
If you have questions or comments about Elite Plus, please email elite@cinergy.com
Visit cinergy.com/elite-plus and click "Join Today" to get started. Follow instructions to create an account or sign into your existing account to finish check out. You can also join from the Cinergy mobile app. Just visit the account page, and click “Elite Plus”, then follow instructions to complete your signup.
Enrollment is limited to one Elite Plus account per email address.
No. All members must be at least 18 years of age to sign up. Membership can be given to children under 18 as a gift if registered and paid for by an adult.
Elite Plus members gain their first credits and benefits immediately upon signup. Start getting your benefits today!
Elite Plus benefits vary by membership tier, visit www.cinergy.com/elite-plus or the Cinergy mobile app for details.
It’s simple! Just provide your mobile phone number at the time of purchase and receive 10% off your food and beverage order! You can also sign into your account and order online (at participating locations) This discount cannot be combined with other coupons and offers. Discount is not valid on alcoholic beverages.
The member 10% off all food and non-alcoholic beverages is applicable on up to $1,000 per day! The discount limitations are a fraud protection measure.
The Elite Plus 10% food and beverage discount (certain exceptions apply) cannot be combined with other promotions, coupons or discounts.
All concessions, food, and non-alcoholic beverages at Cinergy qualify for the food and beverage discount, including, in-theatre dining, restaurant dining and concession purchases.
Unfortunately, not. To receive the food and beverage discount you must log in to your account or present your mobile phone number at the time of purchase. You can however still receive loyalty points if you send a picture of your receipt to Elite@cinergy.com .
Yes! The food and beverage discount applies to all food and non-alcoholic beverages purchased at Cinergy. To use your Elite Plus benefits at checkout, provide the team member with your mobile phone number or login from your phone if you are ordering online.
Cinergy accepts most domestic and international cards issued by major financial institutions. Monthly payments will be made on an automatic, recurring basis based on your membership every 31 days. Gift cards cannot be used for membership payments.
To change the credit card on file, cancel your Elite Plus plan, and rejoin with your updated payment method. The new card will be charged on your renewal date and all future payments.
Yes. Cinergy will charge the saved credit card on the 31st day of the billing cycle. The exact billing date for the next monthly billing will be displayed on your account at Cinergy.com/elite-plus and on the Cinergy mobile App
By signing up, you authorize Cinergy to charge your card monthly.
Unless changes are being made to the Elite Plus plan, Cinergy will not send any notification prior to charging the credit card for renewal.
The membership fee and terms of enrollment will not be changed during the membership period. However, Cinergy reserves the right to change the membership fee and terms of enrollment at the time of monthly or annual renewal. If the membership fee and terms of enrollment are changed, Cinergy will send an email notification to members prior to renewal with instructions for cancellation of the account.
Cinergy will charge the credit card on record for the member price, on the 31st day of the billing cycle. The exact billing date for the next monthly billing will be displayed on your account at Cinergy.com/elite-plus and on the Cinergy mobile app.
While we’d love to keep you as a member, canceling is easy to do.
Any unused credits will retain their original expiration date. All other benefits will expire the last day of your last billing cycle. Did you know you can pause your account instead? Paused accounts will not be charged for the next 31 day billing cycle. All current rewards will retain their original expiration date. Benefits such as waved online ticketing fees, and food and beverage discounts will not be available during the paused period. Membership will resume after the paused period unless the account is paused again.
Nope! You can re-enroll at any time, but instead of cancelling consider pausing your account. Pausing your account will ensure you are not charged, you don’t lose your earned rewards, and everything is right there when you’re ready to resume. Paused accounts will not be charged for the next 31 day billing cycle. All current rewards will retain their original expiration date. Benefits such as waved online ticketing fees, and food and beverage discounts will not be available during the paused period. Membership will resume after the paused period unless the account is paused again.
If the credit card on record cannot be charged, the membership will be canceled, and we will send an email notifying you of the cancellation, which will go into effect on the date which would have been your next billing cycle. You can re-enroll with a valid credit card at any time after.
There are no additional discounts or family memberships available currently. But remember, Cinergy Elite Plus can be shared with family and friends! You can share your free tickets, as well as purchase additional tickets at a discounted price. You can also use your food and beverage discount and waived online ticketing fees for the whole group by providing your mobile phone number, or checking out online while signed into your account.
Elite Plus members receive movie tickets each month. Each ticket is valid for any movie, including new releases and premium formats*! Unused tickets roll over for up to 90 days. You can apply them online or at a kiosk by signing into your membership account.
*For a limited time only. Not valid for concert movies or special events
The same way you do now! Purchase in the Cinergy app, online at cinergy.com or at a kiosk to get your free tickets and purchase additional tickets at a discounted rate.
Elite Plus tickets are valid for any movie at Cinergy for a limited time! Not valid for concert movies or special events.
A member can use as many tickets as they have available from their Elite Plus account in a single transaction.
Nope! Member discounts apply every day Cinergy theatres are open.
Yes. A ticket purchased with a credit can be refunded back for a credit an hour or more before the showtime begins and can be used to purchase another ticket. The refunded credit will retain its original expiration date.
You can get your tickets refunded at https://www.cinergy.com/refund-booking or at the theatre box office up until 1 hour before the scheduled showtime.
Tickets may be canceled for a full refund up until one hour before the start of the showtime. If this window has passed, unfortunately a refund cannot be issued.
Yes! You can redeem your Elite Plus tickets at Cinergy.com, the Cinergy mobile app, at the kiosk, or at the Box Office.
Nope! Tickets can be purchased online at cinergy.com, on the Cinergy mobile app, or in store. Elite Plus members will not be charged service fees when purchasing tickets online.
Yes. Members can still purchase movie tickets and earn loyalty points with every purchase! Elite Plus members are also exempt from online ticketing fees.
Yes! Elite Plus members can share their tickets with anyone they want, or save them for up to 90 days.
Member pricing and benefits are only available on cinergy.com, the Cinergy mobile app, and at the theatre Box Office. Tickets purchased from third party sites are not eligible for Elite or Elite Plus benefits.
Members will receive additional tickets available at a discounted rate each month. These discounted tickets are valid for 90 days and can be used online or in-store at any time. The discounted ticket prices vary by location and can be used for all movies (even new releases and premium formats!) Members can also purchase tickets online and never pay ticketing fees!
Available tickets and Loyalty points are shown on your member account details at cinergy.com/profile , and in the Cinergy mobile app.
Save them! Elite Plus members are given tickets each month that rollover for up to 90 days if unused.
Tickets and loyalty points cannot be transferred to another account; however, you can share your tickets with friends or family, and share your discounts and loyalty rewards with friends when you checkout together using your Elite Plus account.
Log into your Cinergy account and select the desired showtime. Apply as many of your available tickets as you’d like to redeem. You can also redeem tickets at a kiosk or box office in-store.
No. Elite Plus members have the option to use available tickets or pay the listed ticket price at any time. If you have available tickets but do not wish to use them for a particular transaction, add the applicable ticket type rather than your Elite Plus tickets.
No, each ticket is valid for 1 movie.
Yes. You can purchase tickets and reserve seats in advance with your available tickets—just like you would for any movie via cinergy.com, the Cinergy mobile app, or in-store.
Elite Plus members do not have to pay any online ticketing fees!
Yes, Elite Plus members can select seats in advance without online fees.
Companion tickets are discounted tickets that can be purchased at a flat rate*. Elite Platinum members will receive 2 Elite Platinum Companion tickets per month that can be purchased for themselves or guests.
*Companion ticket prices vary by location.
1 monthly membership is 31 days. Every 31 days of active membership you will receive all monthly rewards and the card on file will be charged.
For current axe-throwing pricing contact your local center.
Axe throwdown is booked in 75-minute intervals, given availability you can book more than one game.
Included with your 75 minutes of axe throwdown, you will receive training from a professional Axepert.
Tic-tac-toe, first to 30, timber, and blackjack.
You can sign up in person subject to availability.
Axes will be provided for you; outside axes are not permitted.
All participants must be 11 years or older.
We encourage guests to enjoy food and drink from our full restaurant and bar while throwdown. No outside food will be allowed.
Please wear close-toed shoes and comfortable clothes.
Lanes fit 5 people each, if you have more than 5 people please reserve extra lanes ahead of time.
Our showtimes may vary throughout the week.
Payments are non-refundable, but our trained Axepert are there to help you feel safe and have fun.
Elite Plus attraction passes are not valid for Axe Throwing. Attraction passes are valid for laser tag, Sky Walker, Hologate, Omni Arena, 7D Dark Ride, and VR Battle Arena. Available attractions vary by location.
An escape room is a game where you are locked in a room for an hour and have to find hidden clues, puzzles and solve riddles to escape within an hour.
NO, you can leave at any time, the room is not locked. Should an emergency arise, we have a panic button in the room that will let you out.
Our games range on an extreme scale from easy peasy, to you’ve got this, to hardcore and finally extreme..
Easy Peasy: Suitable for Beginners
You’ve Got This: Challenging for some puzzle solvers
Hardcore: Intended for the witty experts
Extreme: Challenging for the witty experts
All parties should arrive at least 15 minutes before the game.
All games have to begin on time. If you’re late you can still participate, but you’ll have to join the game already in progress.
Of course! Just designate one person to make your reservation for everyone at once.
Most likely yes. If your group is under 8 we allow other bookings until the room fill/books to 8.
Cancellation within 72 hours for a full refund.
Tickets are available for ages 18 years old & older. Guests ages 12-17 require an adult to accompany. If you have children under 12 yrs old please contact our sales office for a private escape room experience (minimum purchase of 6 or more tickets required).
Elite Plus attraction passes are not valid for Escape Rooms. Attraction passes are valid for laser tag, Sky Walker, Hologate, Omni Arena, 7D Dark Ride, and VR Battle Arena. Available attractions vary by location.
A Cinergy Fun Card is a credit card-shaped card that can be loaded with any denomination of funds. Fun Cards make the perfect present for graduation, birthdays, holiday stocking stuffers, or any other occasion!
Any cash loaded onto your Cinergy Fun Card may be used for making purchases of food and drink items, movie tickets, attraction tickets, laser tag sessions, and arcade games.
Bonus dollars are awarded onto a Cinergy Fun Card, when a certain quantity is purchased. Bonus dollars can only be used on the games on the game floor.
Absolutely! Right now, you may only reload your Fun Card at your local Cinergy. We are currently working on the functionality to add these funds online.
Right now, you may only purchase tickets with your Cinergy Fun Card at your local Cinergy or from the Cinergy mobile app. We are currently working on the functionality to redeem online.
Yes, you may purchase tickets at the kiosk with a Cinergy Fun Card. Simply, touch screen kiosk located in the lobby or on the outside of the building and use your Cinergy Fun Card the same way you would use a credit card. This is a convenient way to bypass the lines.
No, Cinergy Fun Cards never expire, never depreciate in value and there are no deductions due to inactivity.
f you are having issues with your gift card, please email info@cinergycinemas.com or call your local Cinergy.
Your Cinergy Fun Card may only be used for making purchases of food and drink items, movie tickets, attraction tickets, laser tag sessions, and arcade games at participating Cinergy locations. It cannot be redeemed for cash or used to purchase another Fun Card or resold. The value on this card will not be replaced if the Fun Card is lost, stolen, destroyed or used without your permission. No change will be given for any balance on the card nor any cash refunded for any purchase made with the card. Cinergy reserves the right to revoke privileges of this Fun Card and suspend any values on holder’s account for misuse of the facilities. Purchase and use of this Fun Card constitutes acceptance of these terms as well as any additional terms printed on the Fun Card package. Valid in U.S. dollars.
You can purchase a Fun Card in-store or online at www.cinergy.com/fun-cards
You can check your balance in-store at a Fun Card terminal or online at www.cinergy.com/fun-cards
We do accept cash, it just has to be added onto a fun card.
You only need a fun card if you are paying with cash, or want to play arcade games
You can use the red Kiosks anywhere in the building
No problem we provide bill breakers to make your transaction smaller.
Any amount up to $500.00
All of your cash stays on the fun card, and never expires. You can use the card at any of our Cinergy locations
We do not offer cash refunds.
Please treat your card as cash, we will not be responsible for lost cards. However, if you “register” your card, we will be able to lock out the card and replace the existing balance by giving you a new card. You may register your card at the redemption counter.
Currently we do not accept these type of payments
We accept all major credit cards anywhere in the building.
You are NOT able to open a tab with your fun card but you can pay for your drinks and food with your Fun card
No, but credit card tips are accepted.
