Find your showtime by choosing your location and selecting the movie and time you wish to see. After you click on the specific showtime, you can choose a reserved seat and select the ticket types for the time. Select the number of tickets you need, continue by pressing buy tickets.
You can redeem your tickets by taking your confirmation number or credit card to the kiosk, cashier, or usher podium and your location.
Tickets may be exchanged or refunded at the Theatre or online up to one hour prior to the scheduled showtime, credit card must be present. You may also request a refund online here. There are no refunds after the printed show time. Ticket purchases are only valid for the location, date and start time of the film that is printed on the confirmation page or printed tickets. Online service charges are non-refundable
A child is considered age 3-11 years old.
A senior citizen is considered to be 55 years old and up.
Currently, you can reserve Escape Rooms online! Axe Throwing reservations are coming soon. The rest of our attractions can be purchased in store.
In order to provide the convenience of purchasing advance tickets and reserving seats online, Cinergy adds a nominal fee per ticket. To avoid fees, guests are invited to visit one of our Cinergy locations to purchase their tickets and reserve a seat of their choice at a kiosk or concessions stand. Online service charges are non-refundable.
At Cinergy Amarillo, Tulsa, Charlotte, and Wheeling, you can order food to your table right from your phone! Simply scan the QR code on your table, add your favorite food and drinks to your cart, and check out right from your phone! Please don't leave your table unattended once your food has been ordered.
Cinergy Charlotte, Wheeling, and Tulsa offer online ordering in the theater! Take your seat before the movie, scan the QR code on your table, and place your order. Sit back, relax, your food is on the way.
Cinergy Wheeling now offers Grab N' Go Concessions, get your popcorn, candy, and fountain drinks before your movie. Hungry for more? Order kitchen and bar items right from your seat in the auditorium! Popcorn, candy, and fountain drinks only available at Grab N' Go Concessions.
You can call your Cinergy location, or email info@cinergy.com. The home office is open M-F from 9 am to 5 pm.
Community VIP Tickets are discounted movie tickets available to active and retired military, first responders, and teachers. Valid ID is required.
All Cinergy locations offer closed caption devices and assisted listening devices. Please see a team member in-store before your show for assistance.
Simply click here to sign up online or sign up in store with one of our team members.
If you signed up with one of our team members and gave only your phone number and email address, you will need to complete your registration online. Please click here and enter your email address. You will receive an email that will instruct you how to create your temporary password. Once created, you can sign into your loyalty account and fill out all the required information.
If you forgot your password, click here to reset it.
To update your profile, please log in to your account and click your name in the top right corner. Edit your profile as needed and select save.
All Elite Members will receive a virtual card number tied to their mobile phone number. There's no need to worry about keeping up with a physical card.
Earning reward points is simple. Earn 1 point for every $1 you spend on food & beverage and attractions, 2 points for every movie ticket purchased, and 20 points for every 1 hour of bowling*. Once you've reached 300 points, we will send you a $5 Elite Reward to spend any way you want!
Log in here to sign into your loyalty account and see available rewards and offers.
Once you've reached 300 points, you will receive a $5 Elite Reward to use in our centers. It will automatically be added to your loyalty account and tied to your phone number.
With the exception of movie points, guests will be able to see points earned immediately after the transaction. Movie points will be displayed 24 hours after the movie showtime has passed.
Guests can receive up to 200 points daily.
No worries here—your points will never expire. Elite Rewards expire after 90 days. If guests have earned more than one reward in a 90-time period, they can use more than 1 reward at a time.
All Elite Rewards and special offers will automatically be loaded onto your account. You can elect to use them during your transactions.
If you forgot to give your number during a transaction, original receipts may be presented for credit during the next visit or by contacting us here. Receipts and/or ticket stubs are required for any manual adjustments. Manual adjustments will not be made for purchases beyond 30 days from the original date of purchase. Cinergy Entertainment reserves the right to refuse manual adjustments in the event of suspected abuse of fraud of the program. Note: your Elite Membership account must be active and available at time of purchase. Members will not be credited retroactively for purchases made without an active membership account.
Please contact us here.
Loyalty tickets can be redeemed in-store only. Some studio restrictions apply, not valid during the first 2 weeks of release. Contact us for more information.
For current axe-throwing pricing contact your local center.
Axe throwdown is booked in 75-minute intervals, given availability you can book more than one game.
Included with your 75 minutes of axe throwdown, you will receive training from a professional Axepert.
Tic-tac-toe, first to 30, timber, and blackjack.
You can sign up in person subject to availability.
Axes will be provided for you; outside axes are not permitted.
All participants must be 11 years or older.
We encourage guests to enjoy food and drink from our full restaurant and bar while throwdown. No outside food will be allowed.
Please wear close-toed shoes and comfortable clothes.
Lanes fit 5 people each, if you have more than 5 people please reserve extra lanes ahead of time.
Our showtimes may vary throughout the week.
Payments are non-refundable, but our trained Axepert are there to help you feel safe and have fun.
Elite Plus attraction passes are not valid for Axe Throwing. Attraction passes are valid for laser tag, Sky Walker, Hologate, Omni Arena, 7D Dark Ride, and VR Battle Arena. Available attractions vary by location.
An escape room is a game where you are locked in a room for an hour and have to find hidden clues, puzzles and solve riddles to escape within an hour.
NO, you can leave at any time, the room is not locked. Should an emergency arise, we have a panic button in the room that will let you out.
Our games range on an extreme scale from easy peasy, to you’ve got this, to hardcore and finally extreme..
Easy Peasy: Suitable for Beginners
You’ve Got This: Challenging for some puzzle solvers
Hardcore: Intended for the witty experts
Extreme: Challenging for the witty experts
All parties should arrive at least 15 minutes before the game.
All games have to begin on time. If you’re late you can still participate, but you’ll have to join the game already in progress.
Of course! Just designate one person to make your reservation for everyone at once.
Most likely yes. If your group is under 8 we allow other bookings until the room fill/books to 8.
Cancellation within 72 hours for a full refund.
Tickets are available for ages 18 years old & older. Guests ages 12-17 require an adult to accompany. If you have children under 12 yrs old please contact our sales office for a private escape room experience (minimum purchase of 6 or more tickets required).
Elite Plus attraction passes are not valid for Escape Rooms. Attraction passes are valid for laser tag, Sky Walker, Hologate, Omni Arena, 7D Dark Ride, and VR Battle Arena. Available attractions vary by location.
A Cinergy Fun Card is a credit card-shaped card that can be loaded with any denomination of funds. Fun Cards make the perfect present for graduation, birthdays, holiday stocking stuffers, or any other occasion!
Any cash loaded onto your Cinergy Fun Card may be used for making purchases of food and drink items, movie tickets, attraction tickets, laser tag sessions, and arcade games.
Bonus dollars are awarded onto a Cinergy Fun Card, when a certain quantity is purchased. Bonus dollars can only be used on the games on the game floor.
Absolutely! Right now, you may only reload your Fun Card at your local Cinergy. We are currently working on the functionality to add these funds online.
Right now, you may only purchase tickets with your Cinergy Fun Card at your local Cinergy. We are currently working on the functionality to redeem online.
Yes, you may purchase tickets at the kiosk with a Cinergy Fun Card. Simply, touch screen kiosk located in the lobby or on the outside of the building and use your Cinergy Fun Card the same way you would use a credit card. This is a convenient way to bypass the lines.
No, Cinergy Fun Cards never expire, never depreciate in value and there are no deductions due to inactivity.
f you are having issues with your gift card, please email info@cinergycinemas.com or call your local Cinergy.
Your Cinergy Fun Card may only be used for making purchases of food and drink items, movie tickets, attraction tickets, laser tag sessions, and arcade games at participating Cinergy locations. It cannot be redeemed for cash or used to purchase another Fun Card or resold. The value on this card will not be replaced if the Fun Card is lost, stolen, destroyed or used without your permission. No change will be given for any balance on the card nor any cash refunded for any purchase made with the card. Cinergy reserves the right to revoke privileges of this Fun Card and suspend any values on holder’s account for misuse of the facilities. Purchase and use of this Fun Card constitutes acceptance of these terms as well as any additional terms printed on the Fun Card package. Valid in U.S. dollars.
We do accept cash, it just has to be added onto a fun card.
You only need a fun card if you are paying with cash, or want to play arcade games
You can use the red Kiosks anywhere in the building
No problem we provide bill breakers to make your transaction smaller.
Any amount up to $500.00
All of your cash stays on the fun card, and never expires. You can use the card at any of our Cinergy locations
We do not offer cash refunds.
Please treat your card as cash, we will not be responsible for lost cards. However, if you “register” your card, we will be able to lock out the card and replace the existing balance by giving you a new card. You may register your card at the redemption counter.
Currently we do not accept these type of payments
We accept all major credit cards anywhere in the building.
You are NOT able to open a tab with your fun card but you can pay for your drinks and food with your Fun card
No, but credit card tips are accepted.
